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Friday, October 21, 2011
Differences between tHome and gHome plans from teltub


1 - How to choose between gHome or tHome?


PriceFeaturesQualityNumber SelectionPortingCompatible Adaptor
gHome
$5 Monthly
  1. Call Forwarding,
  2. Voicemail Transcription,
  3. Email style Voicemail
  4. Caller ID
Medium, Sensitive to home internet serviceThrough Google Voice (most US area codes)Port to Google Voice (cell phone only)TELTUB pre-configured adapter (phone/email support) / other unlocked ATAs (support only through community)
tHome
$6 Monthly
  1. Caller ID
  2. Call-in Voicemail
  3. Email Style Voicemail
  4. Call forwarding
High, ClearThrough TELTUB (most US/Canada area code)
Not yet AvailableTELTUB pre-configured adapter (phone/email support) / other unlocked ATAs (support only through community)


TELTUB’s tHome is very similar to gHome and Google Voice’s service with only a few differences.

The table above shows the main differences and you can read about each difference in more detail below

Price:

There is really nothing to mystical about this, due to tHome’s technical differences the price is $1 more than gHome.

Quality:

gHome’s voice quality is very good with any almost all internet connections, however sometimes the quality suffers because of Google’s less than stellar forwarding techniques. We at TELTUB apologize on Google’s behalf and have gone ahead and fixed this tiny issue on tHome service for continuous crystal clear quality with all Internet connections.

Number Selection:

If you know about Google Voice, you know that they unfortunately do not offer their service to our Canadian friends yet and therefore a user cannot acquire phone numbers with Canadian area codes.
tHome however offers phone numbers on all North American numbers for all users regardless of geographical location.

We love EVERYONE!

Porting:
Porting is only available with gHome through Google Voice. Unfortunately at this time TELTUB is not able to port customers’ existing numbers. We are working on supporting this feature and will make an announcement once this becomes available.

Compatible Adaptors:

We do recommend to our customers to purchase a pre-configured adapter from TELTUB simply due to the fact that our Support team may or may not be familiar with all brands and models of adapters. This would make troubleshooting nearly impossible at times and very time consuming. Also, the pre-configured adapters are automatically synced with your TELTUB account and the changes made to your account will be seamlessly transferred to the adapter. This just makes your life easy, very easy indeed. Keep in mind that when using a TELTUB adapter, you can switch your plan without having to re-configure your adapter. So, fo example if you sign up with gHome but at a later date decided to move to tHome, you can just change your plan in teltub.com and your adapter will just, well, adapt!

Having said that, our voip services work with 'most voip adapters' that support SIP protocol. Each adapter has its own tips and tricks to be properly configured and we can only provide generic configuration guidelines. So, if you are not familiar with these devices and have never configured one before you may want to get a pre-configured supported one from TELTUB to save yourself a lot of time and hassle.


2 - How does TELTUB Billing work? Do I get a bill next month?

TELTUB’s billing works very similar to the system on Google Voice. User can use the service as long as there is credit available on the account. Users get billed at the beginning of their billing cycle for the amount in accordance to the services and products they have with TELTUB. This amount will be deducted from the account.
In order to ensure continuous service, users must purchase credits via their PayPal account (or just a credit card with no paypal account) by clicking on “Charge” link from the “Billing” drop menu.
Once there, users have the choice of selection payments of minimum $10. This is due to the restriction set by PayPal. For example, we recommend our gHome users to select $15 payments for 3 month which would be equivalent to $5 monthly.

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Written at 12:27 PM by Farid.
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